Quick start cheat sheet for training agents Amazon Connect
Agent Training Guide - Amazon Connect. We no longer use this guide ourselves and so it may not work correctly. You can watch this video also at the source.
Quick start cheat sheet for training agents Amazon Connect
Unified knowledgebase across all ecosystems. Create a new agent hierarchy. Select contact flows from the routing section on the left panel. Set up your amazon connect instance. The following video introduces you to the contact control panel (ccp). Agent status change, such as to available to handle contacts, or on break or at training. Aws documentation amazon connect administrator guide. 6) amazon connect will call and set the agent status as “busy”. For example, the software is used by uo admissions, and advising. We are pleased to announce the launch of six free new digital courses to help developers quickly ramp up contact centers using amazon connect.
Easy search for information using keywords. Associate flow with phone number. This page contains instructions for setting up an ec2 instance on amazon. Set up your amazon connect instance. The events published to the stream include these ccp events: Personalized experience from amazon connect agent desktop for insurance helps businesses grow trust. Agent training for the amazon connect contact control panel (ccp) watch on. In the set working queue select basicqueue. Agents use the amazon connect contact control panel (ccp) to interact with customer contacts. View customer information and policy details; These tools provide filtering and.
